Refund Policy

Our 60-day money-back guarantee

If you’re not happy with anything you buy from us, tell us within 60 days of delivery and we will refund what you paid. That includes personalized gloves. Your initials on the strap never take away your right to change your mind.

Because we make every glove to order, we would rather fix a problem than refund it. If a new glove would put things right, we will offer one. The choice is always yours.

Wrong size: a new glove, free

A golf glove should fit like a second skin, and sizing a hand you can’t measure is hard, especially when the glove is a gift. If the fit is wrong, we make a new glove in the correct size, with the same initials, color and hand, at no cost to you. You don’t need to send the first glove back.

Not sure which size to ask for? Tell us the size you received and how it feels (tight across the knuckles, loose in the palm, fingers too long or too short) and we will recommend the right one.

Damaged, faulty or not what you ordered

If a glove arrives damaged, has a fault in the leather or stitching, or was stamped differently from your order, we replace it free and cover any postage. The same applies to the towel and golf balls. A clear photo of the problem helps us settle it in one reply.

Personalized gloves are covered

Many shops refuse returns on anything personalized. We don’t. Every glove carrying your initials is covered by the full 60-day guarantee.

We stamp exactly what you enter at checkout, so please check the initials, size and hand on each glove before you pay. Spotted a typo after ordering? Email us straight away. If your glove hasn’t been stamped yet, we correct it at no charge. If it has, the guarantee still has you covered.

How to start a return

1. Email [email protected] with your order number and a line on what’s wrong. For damage or a fault, attach a photo.
2. We reply within 2 hours and confirm your refund or replacement. Support hours: Every day, 8 AM to 10 PM ET.
3. Replacements go straight into production. Refunds are issued as soon as we approve them.

Most refunds don’t need anything sent back. If we do need an item (for example, to inspect a fault), we email you a prepaid label, so returning it costs you nothing. Please wait for our reply before posting anything, so we can give you the right address.

How refunds are paid

Refunds go back to the card or wallet you paid with. Your bank usually takes 5 to 10 business days to show the refund on your statement. We refund the price you actually paid, after any bundle saving or discount. Shipping is free, so there is never a shipping charge to deduct.

If only some gloves in a bundle are the problem, we refund or replace just those gloves, at their share of the bundle price you paid.

Towels, golf balls, gift cards and the guide

• The towel and golf balls are covered by the same 60-day guarantee.
• Gift cards can be refunded within 60 days of purchase, as long as the code hasn’t been used.
• The digital guide is covered too. If it isn’t for you, tell us within 60 days and we will refund it.
• Free bonus items that came with a bundle never need to be returned. If you refund the whole bundle, an unused bonus gift card is cancelled along with it.

Cancelling an order

Orders placed before 2 PM ET on a business day join that day’s personalization run, and later orders join the next one. If you change your mind before your gloves are stamped, email us and we will cancel the order and refund it in full. Once they are stamped, the 60-day guarantee covers you from delivery.

Gilded Club orders

Every Gilded Club renewal is covered by the same 60-day guarantee, counted from the date of that renewal. Cancelling your membership stops future charges straight away and never affects a renewal you have already received. See the Subscription Policy for how to skip, pause or cancel.

Fair use

The guarantee exists for golfers who aren’t happy, and we honor it without an interrogation. We may decline requests that show a clear pattern of abuse, such as repeated refunds across many orders, or claims we can’t match to an order.

Questions

Email [email protected]. We reply within 2 hours. Support hours: Every day, 8 AM to 10 PM ET.

By post: Gilded Grip LLC, 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States.